Support and Help Channels

  • 1 hour ticket response time
  • A one hour Ticket Answer Guarantee

  • Our client help team is available 24x7x365 to reply to all of your current assistance demands. Every single ticket you post to us is going to be taken care of within no more than one hour. If your problem demands aid from one of our administrators, we are going to address the ticket to the technician on duty and will inform you that the problem will soon be resolved.

  • Top quality support service
  • Expert Technical Assist Service

  • Our technical help team will be online for you day–and–night to to take care of all support inquiry tickets that you submit. We offer client help and support for all the applications that are pre–configured on your server. These include our custom built Web Control Panel, the chosen OS and the server administration panel (with respect to the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • A thorough and constantly updated articles base is built into our in–house built Web Control Panel. It includes quick tips on how to carry out all of the regular site supervision jobs. The Help zone gives you exhaustive how–to articles and reviews and step–by–step video lessons. You can gain access to the Help area by clicking the Help or Video buttons in the top right part of each Control Panel section.