Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • In the Web Control Panel you’ll find a comprehensive Help section offering lots of help articles and frequently asked questions. They are contributed by our support team of professional technicians. Just fill in your question and our smart platform will give you the best possible answer.

  • Top quality support service
  • Educational Videos

  • For all of you who want to learn how to deal with a typically encountered problem by watching an instructional video, we’ve added a compilation of video tutorials to our Web Control Panel. All the educational video clips are concise and simple to grasp. They offer you visual presentations of various site management tasks.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24/7/365 customer service and a sixty–minute ticket response time guarantee. Our trained technical support engineers will be online for you 24–7–365 to reply to your queries and to resolve any issue that you could stumble upon. Simply send a client support ticket from the Help Center section and we’ll respond to you instantaneously.