Technical Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be attended to within maximum 60 minutes after the support ticket or email is received. If your case calls for further assistance from a system administrator, we will forward the support ticket or the email to the person on duty and we will leave a note to notify you that more time will be required for reaching the best solution. Furthermore if you order the Optional Admin Services package, any of the server administration services included there will be executed whenever you prefer.
An Exceptional Client Support Service
We will be at your disposal 24x7 to respond to any inquiries that you may have related to our Web Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also require assistance with server administration procedures, you can order our Optional Admin Services package, which includes data backup disk space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and troubleshooting services
A User–Friendly Help Area
Our Web Control Panel was installed by default for each dedicated web hosting plan. Among its characteristics is a rather convenient integrated knowledgebase that will guide you step by step on all the actions that you can carry out. The majority of how–to articles in addition video versions which demonstrate all the actions that you can perform in a highly illustrative way. You will find the help articles and the video tutorials in the top right corner of each section of the hosting Web Control Panel.