In the event that you have ever had a shared website hosting account before or you have dealt with any other online service, you're probably well aware from your own experience that for some things it is better to speak with a live person over the phone than to exchange support tickets or emails. In order to find out more about a particular service before you decide to buy it or if something small-scale has to be done, for instance, it is really far easier and quicker to do it real-time. When you're able to speak with representatives by phone, it's also very likely that you're working with an actual website hosting supplier, not just a reseller. The level of support that you will get on the phone may differ between different suppliers - from standard matters to dedicated technical support. Usually most of the suppliers will offer you pre-sales assistance and first level phone support, while more complicated tech issues are handled through e-mail and / or tickets.

Phone Support in Shared Website Hosting

Since we have live telephone support 14 hrs a day, you'll be able to call us and talk to one of our customer support representatives to get more info about any of the shared website hosting plans that we supply and make sure that our servers meet the system requirements for your websites before purchasing anything. For your convenience, we now have phone numbers on three continents so that you will be able to call the one nearer to you - in the USA, the UK or Australia. If you're already a customer, you can phone us about general and billing matters, and even about some tech matters. In case the issue is strictly technical or it needs more time to investigate, you'll have to go through our ticketing system, that will allow both you and our tech support team to track the details given by both sides.

Phone Support in Semi-dedicated Servers

Any time you need more information for the Linux semi-dedicated servers that we supply, you can call one of the three support lines we have around the world - in the United States, Great Britain and Australia. In this way, you can check in advance if our solutions will be appropriate for your sites. If you are already our customer and you have a semi-dedicated account, you are able to get in touch with us over the phone for 14 hours every day about any type of billing or general queries. For strictly tech troubles you'll be able to employ our ticketing system so as to communicate with our tech support since sometroubles just require additional time to be dealt with, but we can assist you over the phone with quite a lot of minor tech problems as well, saving you efforts and time.