If you ever face a problem with your site and are unable to fix it on your own, ask the respective hosting company’s client care team to assist you to get the website back online. A swift solution would be the best-case scenario, but a lot of companies reply within twenty four hours or even more, especially if you are working with a reseller. Even if your problem can be fixed with ease, your website may not work properly or may not be available at all for a prolonged time interval, so you may lose prospective customers because it’s pretty unlikely that anyone would ever return to a website that’s broken. That said, you should make certain not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a well-timed fashion. If a web application update does not proceed as planned or if you erase something accidentally, for instance, the website must be restored swiftly in order to prevent elongated unavailability.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed max reaction time for any client support ticket that you open or any email that you send is just one hour, even if you contact us on weekends and public holidays. Whatever the essence of your issue or enquiry may be, we will help you out right away and will give you the needed info to troubleshoot any problem with your websites. The actual response time typically does not exceed 15 to 20 minutes, which implies that you can forget about waiting for hours to get a problem resolved or even worse than that – waiting around all day only to obtain a response that more information is necessary whilst nothing is sorted out. We will offer you assistance in a jiffy solely because we realize precisely how valuable time can be in the dynamic online world. The 1-hour reply guarantee applies to any technical or billing question that you may have about our shared website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a client support ticket from your hosting Control Panel or write an email related to your semi-dedicated server, you will receive a response within no more than one hour. You can touch base with us whenever you wish in regards to billing, general or technical issues and considering the fact that we will be at your disposal 7 days a week, you will always get help in a well-timed fashion. Based on the particular question or issue, we will give you more info, fix the predicament if it has been caused by something within our reach or inform you what actions to take if you have to change some setting for a software app that we cannot access. You can just forget about waiting for a whole day for each and every reply. The fact is, in most cases we reply to tickets and emails within twenty to twenty five minutes max.