One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reaction time for any client support ticket that you open or any email that you send is just one hour, even if you contact us on weekends and public holidays. Whatever the essence of your issue or enquiry may be, we will help you out right away and will give you the needed info to troubleshoot any problem with your websites. The actual response time typically does not exceed 15 to 20 minutes, which implies that you can forget about waiting for hours to get a problem resolved or even worse than that – waiting around all day only to obtain a response that more information is necessary whilst nothing is sorted out. We will offer you assistance in a jiffy solely because we realize precisely how valuable time can be in the dynamic online world. The 1-hour reply guarantee applies to any technical or billing question that you may have about our shared website hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a client support ticket from your hosting Control Panel or write an email related to your semi-dedicated server, you will receive a response within no more than one hour. You can touch base with us whenever you wish in regards to billing, general or technical issues and considering the fact that we will be at your disposal 7 days a week, you will always get help in a well-timed fashion. Based on the particular question or issue, we will give you more info, fix the predicament if it has been caused by something within our reach or inform you what actions to take if you have to change some setting for a software app that we cannot access. You can just forget about waiting for a whole day for each and every reply. The fact is, in most cases we reply to tickets and emails within twenty to twenty five minutes max.