A live chat is a real-time way of communication between a hosting company's support team and its customers. It's a very efficient method to get some information about the web hosting services or have some problem resolved as you are talking to a live agent. The advantages of using a live chat service rather than calling or opening a support ticket are the low chance of mistakes when you exchange information like usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't need to stay on the chat constantly - you're able to do something different while the agent examines the issue in question. In addition, you can become a part of a live chat room from any kind of computer that's connected to the web, avoiding the phone charges that you will have to pay when you're calling to a different country.

Live Chat Support in Shared Website Hosting

As we believe that various troubles are easily resolved when you speak with a live person, we supply a live chat service for all of our prospective and existing clients. Our chat is available every day and our customer support agents will assist you with a number of questions and troubles. If you are not our client yet, you can learn more about our shared website hosting plans and the web hosting environment in general so that you can be certain that your websites will run properly on our servers. If you already have an account and you've got some questions or you have any problems with any of our solutions, you will be able to get in touch with us through our live chat and we will provide the required details or assist you to troubleshoot the issue. You will need to open a trouble ticket for specific issues that need longer time or the expertise of a system administrator, still for a number of common issues you can receive help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every single day, even on weekends and holidays. It is the perfect way to find out more about our Linux semi-dedicated servers in case you do not have an account yet or to get a problem resolved if you're a customer and our customer care representatives will help you right away no matter what time of the day you join the chat. In case you wonder which package is more suitable for your web sites, if you need a piece of advice whether you should acquire a particular upgrade and how to obtain it or if you have troubles installing an e-mail account on your machine, you'll be able to contact us and we'll supply you with the needed info instantly. The live chat is available even after our phone lines are off for the day, so if you have an account with us, you can rest assured that you will always receive prompt assistance with any kind of question or trouble that shows up.