There are a handful of ways to touch base with the hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a ticketing system. It is the least complicated communication method for a variety of reasons. If no customer support staff representative is available at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Also, you can copy and paste large pieces of information without having to worry about printing errors, and if a specific issue needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in one place, so either party can always see the comments added by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, which suggests that if you need to provide info or to follow guidelines, you’ll need to use at least 2 separate systems and this number may increase if you’d like to manage multiple domain names. Moreover, lots of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting plans include an integrated support ticket system, which is part of our custom-created Hepsia Control Panel. In contrast with other analogous tools, Hepsia allows you to manage everything related to the web hosting service itself in the same place – invoices, web files, e-mails, tickets, etc., eliminating the necessity to use different admin consoles. In case you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with several clicks without having to leave your Control Panel. In the meantime, you may select a category and our system will present you with a variety of educative articles, which will supply you with additional information and which may help you solve any particular issue even before you send a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated servers, so you won’t require a different platform to touch base with our client support staff – you can do that on the spot as soon as you experience a challenge. Opening a new ticket takes several mouse clicks and finding an older one is just as easy. With our smart search filter, you can swiftly find any ticket that you have opened in the past. You can post a ticket at any given time as our client service staff members are at your service 24 hours a day and respond in no more than 1 hour, even though it seldom takes this much to obtain an answer. With Hepsia, you will have everything in one place and you can forget about having to use 2 or more platforms to troubleshoot a simple issue.