The presence of the customer and tech support that a shared website hosting company provides will tell you a lot for the services they provide too. In case you're allowed to use just emails and / or tickets, you have most likely come across some reseller and not the actual website hosting provider. If this is the case, you will have to wait for several days to get a problem resolved since your reseller may not be checking their communication regularly or they may need to get hold of the true hosting company for further assistance. If the supplier provides you with various means of communication with quick response time which are available anytime, they're almost certainly the top provider, not a reseller. Which means that you'll benefit from prompt assistance and excellent support because they'll have instant access to the servers where your account will be created. Regardless of the issue - sales or technical, it is generally much better to get hold of your website hosting company directly through your preferred way of communication.

24/7 Customer Support in Shared Website Hosting

The customer and technical support services for our shared website hosting packages are twenty-four-seven, which means that you can forget about waiting for a few days in order to get assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email. If you already have an account, you are able to open a support ticket in addition to the other three options for contact. You are able to pick the best way to contact us based on where you are or what kind of device you are using. We are able to assist you for more or less any webhosting-related question that you may have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the maximum response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

We are aware how essential it is to get prompt help, in particular when your site is not functioning as it should be for some reason. Our Linux semi-dedicated servers come with 24/7 customer and tech support, so if something happens, you will be able to use several ways to contact us - telephone line with several local numbers internationally, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and basic issues, which means that in case you do not have an account yet, for example, you're able to find additional information for our services, or we will help you with less demanding tech matters. The other two options are for strictly technical problems or everything that is more time-consuming because it is much easier to track the communication between you and our support team. The guaranteed maximum response time for them is only 1 hour, the regular one - 15-20 minutes, therefore you will not have to wait for a whole day so as to receive assistance as you may need to do when using the services of other service providers.

24/7 Customer Support in VPS Servers

When you use our VPS hosting plans, you will not have to wait for more than 1 hour in order to get help for any difficulty that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all support tickets that you open from your billing Control Panel or emails that you send to our technical support team. We have local phone numbers in a number of countries around the world and a live chat service where we can help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the various means of communication, so regardless what your question or issue is, there'll always be somebody to assist you right away. If you need help with third-party software, that you cannot deploy or which gives you problems, you're able to take full advantage of the Managed Services upgrade package that we provide for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum reply time guarantee, you will enjoy prompt support when you order a dedicated server through our company. Our customer and tech support teams are available 24/7/365, so every time you open a ticket through your billing account or you send an email related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will receive an answer within 1 hour, even during holidays. Our ticketing system is the perfect option when the issue involved requires a longer period of time to be resolved or when it has to be given to our administrators, because it's easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 too.